For having a full refund a client has to:

  1. Provide the invoice
  2. Provide goods in their original and not damaged look
  3. The refund of money in cash or via bank transfer is possible within 7 working days.
  4. If necessary our employee can contact the client, for a refund of goods

During the refund of goods, the amount for delivery is not refunded. If you ordered flowers through our online store with a discount or with an auction, then during a refund the amount of delivery will be charged., according to the prices specified on our website.